Frequently Asked Questions (FAQ)
📦 Ordering & Products
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. If you need help, feel free to reach out via our Contact Us page.
Q: Can I change or cancel my order after placing it?
A: We begin processing orders right away, but if you contact us within 1–2 hours of placing your order, we’ll do our best to accommodate changes or cancellations.
Q: Are your products handmade or customized?
A: Many of our items are handcrafted or made to order. Check the product description for customization options or personalization details.
🚚 Shipping & Delivery
Q: When will my order ship?
A: Most orders are processed within 2–4 business days. You'll receive a tracking number via email once your order is on its way.
Q: How long does delivery take?
A: Shipping times vary based on your location:
  USA: 5–10 business days
  Canada: 7–14 business days
  International: 10–21 business days
Q: Do you offer expedited shipping?
A: At this time, we offer standard shipping only. Stay tuned — we’re working on adding faster options!
🔄 Returns & Exchanges
Q: What is your return policy?
A: Due to the nature of print on demand productions refunds are usually not approved. If there is a problem with the quality or issues with the printing please get in touch with our service manager by email matt@d20fashions.com (our sister company, same staff) and he will assist in getting reprints and in some cases will get approval for refunds.Â
Q: Do you offer exchanges?
A: We make every effort to make sure sizing charts are available to help insure sizing will be as accurate as possible. When in doubt contact matt@d20fashions.com he would rather spend the time making sure you're confident in your purchase before ordering.Â
💬 Customer Support
Q: How can I contact you?
A: You can reach us via our Contact Us page or email us at matt@d20fashions.com. We aim to respond within 24–48 hours, Monday through Friday.
Q: Do you offer gift wrapping or gift messages?
A: Many of our items come with beautiful packaging perfect for gifting. Look for gift message options at checkout or drop us a note!